FAQs
Which countries are served, and what are the shipping costs?
We currently ship exclusively within the United Arab Emirates. Shipping is free on all orders.
How long does it take to process and deliver orders?
Processing Time: Orders are processed the same day from Monday to Saturday. Orders placed on Sunday are processed the next business day.
Order cut-off Time: 16:00 PM(GMT+04:00) Gulf Standard Time (Dubai).
Estimated Delivery Time: 1 Business Day. Orders are delivered within 1 Business day, Monday to Saturday.
How can I track my order on dxdeals.com?
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to check the status of your delivery.
Simply visit our Order Tracking page and enter your tracking number.
If you have any issues, feel free to reach out to us at help@dxdeals.com
What is the return policy for products purchased on dxdeals.com?
At dxdeals.com, we offer a 30-day free returns policy. You can return any unopened, unused, and undamaged products within 30 days of receiving your order.
To qualify for a return, your item must be:
- In the same condition as when you received it: unopened, unused, with tags, and in its original packaging.
- You will also need proof of purchase, such as your order number.
To initiate a return, please contact our customer service team and we will provide you with further instructions.
How long does it take to process a refund?
Your refund will be automatically processed to your original payment method within 14 business days.
Please note that it may take some time for your bank or credit card company to process the refund.
If more than 14 business days have passed and you havenβt received your refund, please contact us at help@dxdeals.com
What should I do if I receive the wrong item or a damaged product?
If you have received the wrong item or a damaged product, please contact us immediately. You can reach out to our customer service team at help@dxdeals.com
Provide us with your order number and a brief description of the issue, along with any relevant photos.
We will help you with a return and provide you with a replacement or a refund as soon as possible.
Can I modify or cancel my order after it has been placed?
You can cancel your order before it ships by contacting customer support at help@dxdeals.com
If the order already has been shipped, changes or cancellations are no longer possible. You have to return your product in this case within 30 days.
What payment methods are accepted on dxdeals.com?
We accept a variety of secure payment methods for your convenience.
You can Pay by Visa, Mastercard, Tabby, Tamara, Cash on Delivery (COD), and Card Payment on Delivery.
All transactions are encrypted to ensure your payment information is protected.
Can I use multiple discount codes on a single order?
Typically, only one discount code can be applied per order unless otherwise specified in a promotion's terms and conditions.
How do you protect customer privacy and personal data?
We use secure, encrypted systems to protect your personal and financial information. We do not store sensitive payment details, and we adhere to strict privacy policies to safeguard your data. You can refer to our Privacy Policy for more details.
What is your policy on cookies and tracking on the website?
Our website uses cookies and tracking technologies to enhance your experience, improve site performance, and tailor content to your preferences. You can review and manage your cookie preferences in your browser settings.
Contact Information
Company Name:Β DxDeals ByΒ Netwiz Trading LLC
Business Number:Β 1330538
Address:Β Deira Tower D89, Dubai, Dubai, 00000, United Arab Emirates
Email:Β help@dxdeals.com
Phone/WhatsApp:Β +971 4267 8850
Customer Service Hours:Β Monday to Saturday, 9 AM to 7 PM