Returns & Refund Policy

 

 

Key Information
Return Period: 30 days from the date of delivery.
Restocking Fee: No fee.
Refund Processing Time: Refunds are processed within 14 business days.
Shipping Costs for Returns: All returns are free of charge; we cover all return shipping costs.

How to Initiate a Return
Contact Us: Email us at help@dxdeals.com, Or chat with us or call at +97142678850, with your order number to begin the return process.

Receive Return Instructions: Our team will provide detailed instructions on how to return your item.

Prepare the Item: Ensure the item is in its original condition: unopened, unused, with all tags attached, and in the original packaging. Follow the provided shipping or pickup instructions.

Required Documentation:
Include a copy of the return form in the package or contact us for the same. If applicable, attach photos of any damage or defects.

Eligibility for Returns
To qualify for a return: The item must be in the same condition as when you received it: unopened, unused, with tags, and in its original packaging.
Proof of purchase (e.g., order number) must be provided.

Order Cancellation
Orders can be canceled before they are shipped by contacting us at help@dxdeals.com.
If your order has already been shipped, you may still return the product within 30 days after delivery.

Damaged or Defective Items
Returns are applicable if the delivered item is found damaged, non-original or with any other issue. There has to be sufficient proof (In case of damage) like unboxing video.  Inspect your order upon receipt, If the item is defective, damaged, missing item or incorrect, contact us immediately within 24 hours at help@dxdeals.com to resolve the issue. Unfortunately thereafter will not be considered.

Exchanges
To exchange an item, return the current item for a refund and place a new order for the desired product.

Manufacturer Warranty
All items include a standard 1-year manufacturer warranty. For warranty claims, contact help@dxdeals.com with your order details.

Refund Process
Refunds are automatically processed to your original payment method within 14 business days of approving your return.
You will receive an email confirmation with details of the refund amount and payment method.

Delayed or Lost Refunds:
If more than 14 business days have passed and you have not received your refund, please contact us at help@dxdeals.com.
In case of lost refunds, we will investigate with our payment processor and resolve the same.

 

 

Contact Information:

  • Company: DxDeals by Netwiz Trading LLC

  • Business Number: 1330538

  • Address: Deira Tower D89, Dubai, UAE 00000

  • Email: help@dxdeals.com

  • Phone/WhatsApp: +971 4267 8850

  • Customer Service Hours: Monday - Saturday, 9 AM to 7 PM